2013-10-14 03:04 PM
hi, I bought sims 3 and installed everything on my laptop then the laptop began to have problems system errors and turn it self off during game play plus when I used different sites. I was told the best thing to do would be to reset the laptop back to factory settings I did this but now every time I try to install sims 3 the product code will not work how do I resolve this issue please?
2013-10-14 03:19 PM
What computer do you have (pc or mac)? Once a code is entered it can NOT be re entered. You should be able to install the game form Origin again, just tell the installer you already have an account.
2013-10-14 03:31 PM
its pc and iv done that but its origin that keeps asking for the product code
2013-10-14 07:59 PM
I have product code for my Sims 3 but it keeps telling me that this is not my code. I do have a new email address because me system got mess up.
2013-10-15 09:43 AM
You need to contact a Customer Support game advisor for this
Game advisors can be found through live chat.
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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