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Re: product code

by crinrict

Original Post

product code

★★★★ Newbie

hi, I bought sims 3 and installed everything on my laptop then the laptop began to have problems system errors and turn it self off during game play plus when I used different sites. I was told the best thing to do would be to reset the laptop back to factory settings I did this but now every time I try to install sims 3 the product code will not work how do I resolve this issue please?


Message 1 of 5 (47 Views)

Re: product code

What computer do you have (pc or mac)? Once a code is entered it can NOT be re entered. You should be able to install the game form Origin again, just tell the installer you already have an account.


I do not work for EA or associated with EA other then helping other users in the forums.
Message 2 of 5 (43 Views)

Re: product code

★★★★ Newbie

its pc and iv done that but its origin that keeps asking for the product code


Message 3 of 5 (40 Views)

Re: product code

★★★ Newbie

I have product code  for my Sims 3 but it keeps telling me that this is not my code.  I do have a new email address because me system got mess up.

Message 4 of 5 (30 Views)

Re: product code


You need to contact a Customer Support game advisor for this


Game advisors can be found through live chat.

  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here:

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

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