hi, I bought sims 3 and installed everything on my laptop then the laptop began to have problems system errors and turn it self off during game play plus when I used different sites. I was told the best thing to do would be to reset the laptop back to factory settings I did this but now every time I try to install sims 3 the product code will not work how do I resolve this issue please?
What computer do you have (pc or mac)? Once a code is entered it can NOT be re entered. You should be able to install the game form Origin again, just tell the installer you already have an account.
You need to contact a Customer Support game advisor for this
Game advisors can be found through live chat.
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.