problems with voice in CAS

[CLMerz1948]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest game including new patch
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Send a sim to CAS to change a outfit.
What happens when the bug occurs? No voice sound from the sim. Can not change voice type, no response when changing tops or pants.
What do you expect to see? Sim using different voice when trying to change. Sim responding when changing outfit, tops or pants etc.....
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Started after the latest April patch undate.

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Sim has no voice when going into CAS mode to alter apperance, voice of clothes. Tried it without mods or cc in, and with mods and cc in. No difference. Also did a repair game, no change to it.

[CLMerz1948 · Accepted solution]

Okay. got it worked out. The clean install did help, but the issue appears to be in my sound system. I started playing sims 4 on a new windows 10 computer I've had for awhile, my speakers are 5.1 surround sound. When I went to audio in sims 4 single speakers, had voices, when I switched to 5.1 no voices. So it is me...now I just have to figure out placement out of my 5.1 to get a good effect......Sorry to take up  your time when it was me...

[crinrict]

Hi

to be sure: You don't have any sound at all or does just the whole GUI not respond for existing Sims ? Are you using the cheat or wardrobe/mirror ?

I would try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[CLMerz1948]

I tried your suggestion of resetting the game. Did that, went in to play game. had the sound when a new sim appeared, seemed to work fine. Went out of program, did a repair game on program per you instructions, went back into game, started a new game again, no sound from the sim. Am not using any cheat mirrors, had no mods it when I did this reinstall, had no previous saves or tray in when I did reinstall.

[CLMerz1948]

No sure what you mean GUI, but does not work for any of my existing sims.

[crinrict]

I mean is it just the sound you have issues with or is stuff unresponsive when you click anything ? Aka, everything works but it's mute.

[CLMerz1948 · Accepted solution]

Okay. got it worked out. The clean install did help, but the issue appears to be in my sound system. I started playing sims 4 on a new windows 10 computer I've had for awhile, my speakers are 5.1 surround sound. When I went to audio in sims 4 single speakers, had voices, when I switched to 5.1 no voices. So it is me...now I just have to figure out placement out of my 5.1 to get a good effect......Sorry to take up  your time when it was me...

[crinrict]

No prob.

Glad you found the issue

Move this to tech @CLMerz1948 

Let us know if you need further help with troubleshooting this.

[cheeseyname]

I'm having troubles with the voices in cas, it does not always happen but seems to happen around 75% of the time

[EA_Darko]

Hey @cheeseyname I'm going to lock this thread as it is quite old.

If having an issue then please create a new thread with as much info as possible.

Darko