problems trying to start sims 3

[Kelly_JoAnneee]

I'm not able to start my Sims 3 game because it saids that I am already playing it when I'm not

[EA_Mai]

Hi @Kelly_JoAnneee,

Welcome to Answers HQ!

Let's try to find out what's going wrong, ok?  Have you tried to restart your computer? That might help if the game didn't close as it should.

Let us know if that works

-Mai