origin wont download windows 10

[novababy25]

im trying to download sims 4 on my hp windows 10 laptop its saying the origin isn't supported and I need to update to windows 7!? But isn't windows 10 a newer windows im confused and frustrated. anybody know what I can do

[puzzlezaddict · Accepted solution]

@novababy25  Please use these guides to clearing Origin's cache and uninstalling Origin "the hard way" to remove all Origin-associated files from your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Restart your computer, then download the full Origin installer, and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

If you still get the error, you may need to install components of the VC++ 2015 runtimes, or replace the ones you already have installed.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall.  You can download new copies here. Be sure to install both the x86 and x64 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Restart your computer, and try to install Origin, again using the full installer.

If you get a different error at any point, i.e. not the update to Windows 7 one, please post a screenshot so I can see it.

[puzzlezaddict]

@novababy25  Are you downloading Origin through the website, or trying to install it via disc?

[novababy25]

hey I appreciate any help! I been trying to download this game all day but frst I tried to download it straight from the website that didn't work so I went to Walmart and bought the actual sims 4 disk thinking I wasn't going to need origin to install it that way but that's not working either 

[novababy25]

im not really sure if I have windows 10 but it says it on my computer 

[puzzlezaddict · Accepted solution]

@novababy25  Please use these guides to clearing Origin's cache and uninstalling Origin "the hard way" to remove all Origin-associated files from your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Restart your computer, then download the full Origin installer, and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

If you still get the error, you may need to install components of the VC++ 2015 runtimes, or replace the ones you already have installed.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall.  You can download new copies here. Be sure to install both the x86 and x64 versions.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Restart your computer, and try to install Origin, again using the full installer.

If you get a different error at any point, i.e. not the update to Windows 7 one, please post a screenshot so I can see it.

[novababy25]

ok ima update my windows 10 and then try this thank you so much! I will rply if doesn't work 

[sarahdodds25]

Will this method remove my save files?

[puzzlezaddict]

@sarahdodds25  If you're asking about my earlier posts, then no, nothing I mentioned should have any effect on your save files.  Your saves are stored in the Sims 4 folder in Documents\Electronic Arts, along with the rest of your user data.  But it's a good idea to back up this folder regularly anyway, especially when you're messing around with your system.  Even though it's unlikely that anything will get deleted, making a backup copy is easy.

[sarah200101]

So i have tried downloading origin for the past two hours i have done all types of shortcuts and ive downloaded lots of different stuff and i cant even count how many hold down windows and press a letter type things ive done. I know that i bought sims 4 and would LOVE to play it BUT i cant because it tells me that it failed and to try again every single time. i want to play my game so PLEASE give me a solution on how to get origin to download.

[puzzlezaddict]

@sarah200101  Please post a screenshot of the error you're seeing.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/