order missing [ Edited ]

[dosti111]

The Sims™ 4 Digital Deluxe

edit private information

Dear EA,

I had placed a pre-order for this new Sims game over 2 weeks ago. I have not received any updates as to when the game will be shipped. This game was supposed to be a birthday present. The birthday has come & gone, The fun of anticipating the new game is quickly disolving into nothing.

I would expect that a tech company such as yours would have auto prompts created when your games are packaged & shipped. With tracking info.

Please advise when we can expect a delivery.  Note:If if you cannot respond to this email within 3 Business days I will start the process of challenging the charge for the game.

Respectfully

Dr. Y. Patel

[rumbutter]

@dosti111  if you orded from origin then there are no hard copies to be shipped as orign went digital only log into your orign from the desktop with the enail and passowrd you used for the account then check in th emy games tab right clcik the game icon download

the EAGQ is a forum for player to player help with mainly gameing issues

if you wish to contact CS directley

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...