Help us improve Answers HQ! Take Survey No, Thanks

Re: no email with product key for sims island

by crinrict

Original Post

no email with product key for sims island

★★★ Newbie

i have just brought island paradise through orgin and downloaded but my product key hasnt been sent to me via email 

Message 1 of 3 (19 Views)

Re: no email with product key for sims island

★★ Guide

Hey there, AHQ is a public forum and we at AHQ cannot access your Origin profile or issue out registration or redemption codes.

  • If the game has just been unwrapped and opened, you can return to the retailer and convince them to issue you a new redemption or registration code.
  • Once you have followed the link above press contact --> give information --> I still need help (located at the bottom of the page) and then press 'Create Live Chat'!
  • You will be connected with a EA agent that will assist you with your issues!

If I helped point you into the right direction, or solved your question please either mark as solved or give XP to my account to show your appreciation.

Message 2 of 3 (18 Views)

Re: no email with product key for sims island


Check on the origin client.

Right click on the game and choose Show game details. The code should be there



If it's not there, log out and back in and/or restart Origin

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

Important Threads

Message 3 of 3 (16 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help