Re: no download received

by crinrict
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Original Post

no download received

★★★ Newbie

We have not received the download for the My Sims 4 that was bought. 

 

In order history you see the game but when you go to my games in Origin there are no games. 

 

Please help

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Re: no download received

Hero

Please contact a game advisor for this

Game advisors can be found through live chat or call-back

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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