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my sims4 wont start on my pc

by 8293241229
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my sims4 wont start on my pc

★★★ Newbie

I resently installed sims 4 on my new pc and not it wont unload or play

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Re: my sims4 wont start on my pc

@8293241229  Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, that is if you have a Sims 4 folder in Documents.  Try to launch the game and see whether it works.

 

If the game still won't open, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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