my sims wont show up Sims 4

[minecat22]

i have a lot of cc but that has never been the problem. but ever since i got this new pack none of my sims will show up. like i go onto a wourld that i already have and none of my sims are there. if i make a new house hold and they dont show up. pleassssse help me

[roberta591]

@minecat22 Is this an issue with Sims 4? Is your computer a pc or mac?

[minecat22]

Its a pc

[roberta591]

@minecat22 Is this an issue with Sims 3 or Sims 4?