my sims 4 won't start: white screen

[ManiahRussell]

YOU DESERVE EVERYTHING IN LIFE TYSMMMMM

[tapishio]

What worked for you?

[NaldoGreene]

@-_-b13ak-_- didn’t work

[puzzlezaddict]

@NaldoGreene  Please describe the issue you're having in more detail.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

[ToriiPlays]

Your fix is the only one that worked for me @-_-b13ak-_- . I have always had to force close and reload my game at least 3 to 4 times in order for it to get past the white screen. Today it has been a no go though. I tried other fixes listed in this thread, but yours was the only one that worked on the first shot. Thank you!!

[e7mmy]

Holy crap, thank you so much. I have tried literally everything and I’m about to see if this works 😁

[Checkunchecked]

FIX FOUND:

When you run your game, press ctrl, alt and delete (at the same time) on your keybored and open task manager.

From here a little window should open up, where you can right click "The Sims 4" to show a drop down menu.

Select "properties" and another menu should show. Here you want to move to the "compatibility" menu and "Run Compatibility Troubleshooter"

From here "try recommended settings" and then "test program..."

NOT EA

[ambamj]

It works when I remove mods but I want to play with mods and every time I enable them the white screen shows up. iv'e deleted my mods folder 6 times and nothing has changed.

[Reese22333]

whenever i click “New Game” it sends me to a white screen. i haven’t been able to cas in a while. I have tried  everything. what do i do!?

[RyzenTensor]

I had the same exact problem. It was custom content in the mods folder. I drug the mods folder onto the desktop and restarted the game and it worked. Problems like this normally results in CC, usually clothing and objects are the main culprit. Mods as well.

I have 23,310 custom content items and I had to reintroduce them 30 at a time back into the game's mod folder, restarting the game each time until I found the culprit. It was an object that was corrupt or incompatible.