my sims 4 game says its open but the window wont open - march 1st 2021

[killsuwu]

it wont open up but it says its playing im not sure how to fix it :/

[killsuwu · Accepted solution]

 if you have over 200 mods running you need to take them out of the mod folder and then you need to slowly put them back in depends how much your pc can take at once

[JonaO703]

Hello @killsuwu !  I see you drew an arrow to the TS4 button in the task bar.  What happens when you click that?  Do you get any right-click options?

Sometimes my TS4 window opens at the smallest possible size and I have to expand / maximize it.  I don't know if this is what's happening for you but suggest maybe minimize your other windows and see if there is a tiny window to expand.   When this happens to me it's usually in the upper left corner.  You could also try clicking the task view button which should show all your open windows as tiles.

[puzzlezaddict]

@killsuwu  What antivirus program do you use?

[killsuwu]

i have tried clicking it but it only sends me to origin and if i right click it only gives me a option to unpin it

[puzzlezaddict]

@killsuwu  Again, what antivirus program do you use?  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Leave the Sims 4 icon in the Taskbar alone.  According to the Taskbar, the game isn't running, so you won't have any useful options there.

[vampof9tt]

I'm having the same issue, and i noticed it started after my antivirus expired

[puzzlezaddict]

@vampof9tt  Try uninstalling your expired antivirus.  Some programs recommend special procedures to remove them; you should be able to find out on the support site for your particular antivirus.

[killsuwu · Accepted solution]

 if you have over 200 mods running you need to take them out of the mod folder and then you need to slowly put them back in depends how much your pc can take at once

[vampof9tt]

Thanks for replying,  I did uninstall my expired Norton,  and still having issues.  However windows defender took the place of my anti-virus on its own. 

[puzzlezaddict]

@vampof9tt  Try moving your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

If you can't, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/