my game is not showing up

[ShockwaveAllstar]

Hello,

I bought sims 4 a couple of years ago and wanted to play it again. I reset my password but the game just completely cleared from my history.

Please let me know what I should do asap

Thank you so much,

Lizzie

[crinrict]

Hi @ShockwaveAllstar

if you are sure that you've logged in with the correct account (use email instead of user name), please contact a game advisor for further help with this

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor