my game has started to crash after the windows 10 update

[maisie062018]

my sims 4 game has started to crash after the new windows 10 update and I feel like I have tried everything to fix it.  I have uninstalled it and reinstalled it many times and deleted the sims 4 folder and got rid of all my custom stuff and tried lowering the graphics and everything and it has been going on for months and I cant find a way to fix it anywhere and I don't know what to do.

Does anyone know how to fix this?

[maisie062018 · Accepted solution]

Hi! Thanks for your help but I have contacted the people from ea and they have helped me solve the issue, thanks for helping me @jpkarlsen 

[jpkarlsen]

Do you have any Mods or CC? If so move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game.

[maisie062018]

I did have cc and mods in my game but ive already deleted them from my game and it still crashes

[jpkarlsen]

Did you also delete localthumbcache.package?

[maisie062018]

I have no idea what that is, where do I find it?

[ttsanti]

I’m having this problem as well  

[maisie062018]

did your game start crashing after the windows 10 update too?

[jpkarlsen]

@maisie062018 

That is a cache file normally located here: Documents\Electronic Arts\The Sims 4

[maisie062018]

I deleted that and my game is still crashing

[jpkarlsen]

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.