Re: my Sims 4 Product Code says it has already been used

by crinrict
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my Sims 4 Product Code says it has already been used

★★★ Newbie

I just bought The Sims 4 and when I typed in the Product Code for the first time it said it had already been used. I am logged into my account and this is a brand new game so I'm not sure what the problem is. I made sure my setting were on show all and refressed the My Games tab several times but it's still not working.

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Re: my Sims 4 Product Code says it has already been used

Hero
Please contact a game advisor for this

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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