machine requirement good. but screen switches off when game load

[jonnyfortis]

i have installed the sims 4 digital delux. tested my machine requirements are good but when i go to play the game the screen switches off saying input unsupported.

what can i do

[WootCandy · Accepted solution]

Here are some ideas.  They are just different means to the same end:

Launch it in Windowed mode using -w , once it's open changed the resolution to your current monitor.

http://answers.ea.com/t5/The-Sims-4/How-to-start-The-Sims-4-in-Windowed-mode/td-p/3447611

----

Go to Documents/EA/Sims4 and edit the file called config.cfg with notepad.  *edit*(it might be called options.ini instead of config)

Change these two lines to reflect your current resolution

ResolutionWidth xxxx
ResolutionHeight xxxx

----

Rename the folder Documents/EA/Sims4 to something else.  Do a repair from Origin.  Copy back anything in there you might need (mods, saves, whatever else).

[crinrict]

Desktop or Laptop ? Is your computer getting hot ?

[jonnyfortis]

desktop . no its not getting hot.

amd athlon II x4 640 3 GHZ

Window 7 ultimate

4 GB RAM

ATI radeon HD5400 series

[crinrict]

Do you have a dual screen or maybe a TV hooked up ?

[jonnyfortis]

yes i did have a dual screen setup. but then i took one of  the screens out

[WootCandy · Accepted solution]

Here are some ideas.  They are just different means to the same end:

Launch it in Windowed mode using -w , once it's open changed the resolution to your current monitor.

http://answers.ea.com/t5/The-Sims-4/How-to-start-The-Sims-4-in-Windowed-mode/td-p/3447611

----

Go to Documents/EA/Sims4 and edit the file called config.cfg with notepad.  *edit*(it might be called options.ini instead of config)

Change these two lines to reflect your current resolution

ResolutionWidth xxxx
ResolutionHeight xxxx

----

Rename the folder Documents/EA/Sims4 to something else.  Do a repair from Origin.  Copy back anything in there you might need (mods, saves, whatever else).

[jonnyfortis]

-w was used and worked great

thanks