lost expansion packs?! [ Edited ]

[kaitlynnsteele]

please help asap! I have bought 5 expansion packs for Sims 3 in the past 2 years and i got a new computer, signed into my origin and re installed The Sims 3 game. I clicked the little 'i' to get my expansion packs installed but it says i havent purchased any of them, and i dont have the actual disks anymore, what do I do?

[SandArcher]

@kaitlynnsteele Hi there

The Answer HQ is a community site and as ordinary users like you, we are unable to assist you with account, billing. serial-code and the like related issues.

Please contact a game advisor directly for help with your issue: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

Best of luck and happy gaming