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by imxtchey

Original Post


★★★★ Newbie

I've refunded the sims 3 and a free add on pack. I've got the refund no worries, but everytime i log back into origin it continues to say download failed for the stuff i already refunded. i go to my games library yet they arent there, how can i stop this cycle?


Message 1 of 2 (99 Views)

Re: ive

@imxtchey  Try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.


The above instructions are for Windows, but if you happen to be on a Mac, the process is much simpler:  Run the Origin reset tool for macOS, and if that doesn't help, run it again and then delete Origin from Applications (right-click and select Move to Trash, then empty the trash).


I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (83 Views)

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