interaction menu slow [ Edited ]

[Millgaming1472]

For a while now my interaction menu takes forever to load, sometimes it can take 2 second, sometimes up to 8, this is specifically on other sims and also on Computers and fridges. I have tried all sorts of things such as updating my drivers, checking for viruses, uninstalling and reinstalling sims + origin, defragging my drive, and resetting my sims 4 folder, playing in offline mode, or in windowed mode, i noticed that when I was in Sulani, it was a lot less laggier than if i lived in Strangerville, I have quite a few packs and I do play with cc, but even without the packs and cc, i still experience the slow interaction menu on the same things. On new saves there is also not any difference. Everything else in the game runs perfectly fine, no slow loading screens, this is the only thing wrong in my game and it’s such a bother!

[kreatora]

@Millgaming1472


Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes. Save and check if this problem disappeared in the new game
If yes
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. If you don't use mods - skip this step.
Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.

If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
I don't work for EA

[Millgaming1472]

I have already tried that first method so I will post my dxdiag asap.

[kreatora]

@Millgaming1472

Have you made today's game update? This update has fixed many game bugs.

[Millgaming1472]

Yes, while i was replying to your first message I was playing sims, I did the update but there has been no change in the interaction menu. Here is my dxdiag :

[kreatora]

@Millgaming1472


The basic problem I see is a too weak graphics card. Your card has only 64 MB of dedicated memory and the requirement is 128MB. This also applies to shared memory. If the card has insufficient memory it will borrow memory from the system. If your system had a minimum of 8 GB RAM, then the interaction in the game would be smoother but still not perfect, but for now, your system has only 3982MB RAM available OS Memory...
You have also problems with your system.
Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
Run the command of SFC /scannow to repair system files.
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

[Millgaming1472]

@kreatora I completed the scan, would you like me to send a screenshot?

[kreatora]

@Millgaming1472

You can add it to the post but if you had fulfilled the list of command there or the scan did not show any serious problems, I more can do nothing.
As I have written your basic problem is a weak graphics card and a small amount of RAM memory

[Millgaming1472]

Yes I understand that, thankyou for your help, here is the result of the scan :

[kreatora]

@Millgaming1472

Well, it looks that you need to reinstall Windows...
https://support.microsoft.com/en-us/help/4026528/windows-10-reset-or-reinstall