January 2018
Hi there,
I have an issue with a certain household in my save file. I can open the save file and enter other households without any problems but the main household that I play on does not seem to load. When selecting that household, the loading screen appears as it should but after around 30 seconds, the plumbob stops spinning and the game basically freezes. When looking at my GPU activity in the task manager, I can observe that at that instant the activity drops to 0%.
This started happening this evening. I have not installed any update or any new content.
All help is appreciated.
Solved! Go to Solution.
January 2018
Hi! Maybe you could try resetting your game
Resetting your files to factory settings
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck!
January 2018
Hi! Maybe you could try resetting your game
Resetting your files to factory settings
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck!
January 2018 - last edited January 2018
Thanks for the help. I reset my game using what you said and it worked fine, until now.
I am experiencing the same issues as yesterday with the same household. This time not when loading into the game but when travelling back to my home after a social event that the game cancelled somehow while I was there. I guess resetting the game again would fix this, but since it has happened twice in 24 hours now, there should be a more permanent fix to this issue than just keep resetting the game which is quite time consuming.
Edit: Closing the game and reloading the save file seems to work just fine as well. (Latest save is from 1 hour before the crash) I checked my Sims 4 folder and a last exception file was created at the time of the crash. I can't seem to add it to this message so I copied it here:
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d32add1453a2fd0f5a51e8a0</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2018-01-07 15:33:34</createtime><buildsignature>Local.Unknown.Unknown.1.37.35.1010-1.300.000.106.Release</buildsignature><categoryid>log.py:833</categoryid><desyncid>d32add1453a2fd0f5a51e8a0</desyncid><systemconfig/><screenshot/><desyncdata>[tingyul] Exception thrown while loading an object in an inventory. Object: object_collectible_painting_Microscope_2x1x1_01:0x0534059c8ae601cb Owner: (AssertionError: [Object Manager] [tingyul] Attempting to move an object that is not in this manager) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 111, in wrapped File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 107, in finally_wrap File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 173, in wrapper File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 191, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 347, in c_api_client_connect File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 514, in do_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1178, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 554, in on_enter File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 619, in batch_spawn_during_zone_spin_up File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 788, in _spawn_next_sim File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner_service.py", line 821, in _spawn_requested_sim File "T:\InGame\Gameplay\Scripts\Server\sims\sim_spawner.py", line 409, in spawn_sim File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info.py", line 1663, in create_sim_instance File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 178, in create_object File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 497, in add File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 165, in add File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 83, in call_on_add File "T:\InGame\Gameplay\Scripts\Server\indexed_manager.py", line 280, in call_on_add File "T:\InGame\Gameplay\Scripts\Server\sims\sim.py", line 2326, in on_add File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 645, in load_items File "T:\InGame\Gameplay\Scripts\Server\objects\components\sim_inventory_component.py", line 113, in _load_item File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 655, in _create_inventory_object File "T:\InGame\Gameplay\Scripts\Server\objects\system.py", line 186, in create_object File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 655, in <lambda> File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 663, in _post_create_object File "T:\InGame\Gameplay\Scripts\Server\objects\game_object.py", line 943, in load_object File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1618, in load_object File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1701, in load File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory_item.py", line 748, in load File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 313, in add_from_load File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory.py", line 329, in _insert_item File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory_storage.py", line 169, in insert File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory_storage.py", line 272, in _insert File "T:\InGame\Gameplay\Scripts\Server\objects\object_manager.py", line 486, in move_to_inventory File "T:\InGame\Gameplay\Scripts\Core\sims4\log.py", line 833, in assert_raise AssertionError: [Object Manager] [tingyul] Attempting to move an object that is not in this manager </desyncdata></report>
</root>
January 2018
Hm, I see.. Well, I don't know how to read LastException files, only the game devs can do that correctly. But it ight have something to do with what's in your sims inventory? What do they have in their inventory?
Exception thrown while loading an object in an inventory.
Object: object_collectible_painting_Microscope
Attempting to move an object that is not in this manager
Could you try deleting/selling this potential painting?
Sometimes also saves become corrupt, not often but it can happen. Usually because of mods but not always. Do you still have your backup from earlier?
Make a new one right away or better: get it from the trash can if you can.
You can roll back few saves if this is the case, but then you need your old save files. I think you can rollback maybe 6 saves.
You don't have to do this now but if you want to in the future you'll need those saves
Did you have any mods/cc? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.
January 2018
I used the roll back option as you mentioned to go back to the previous save that I mentioned in my previous post. In the backed up game there is no microscope painting in any of my sims' inventories, but I don't remember if that was the case when the game froze. Especially one of my sims has a lot of stuff in its inventory; lots of the collectibles and plants.
I do have some custom content in my game but these are only retextures of some items which should not interfere with loading, since then it should happen with all saves I suppose.
Thanks for the help and I will post here again when I find something.