in

[vliscio122]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.77.1220
What expansions, game packs, and stuff packs do you have installed? cats & dogs, parenthood, city living
Steps: How can we find the bug ourselves? not sure
What happens when the bug occurs? no one will come over to any of the apartments in san myshuno. not when invited, not when they call and ask to, not when i throw a party, clicking on their apartment door and inviting doesn't work. service people won't even show up.
What do you expect to see? these functions mentioned above working again. sims coming over.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

In San Myshuno, no sims will come over when invited, if sims call to say they are coming over they never show up, no one attends when I throw a party. Reapirman, maid, adoption service etc. do not show up. basically no one can enter the apartments in san myshuno except the sims that live there. Also there is no one out and about, the streets are always empty. I when i click on someones door and invite to hang out or chat, it doesn't work. 

^ this only happens in san myshuno, not the other neighborhoods

- I already tried uninstalling the game and reinstalling, using the repair on origin, and removing all my cc and mods. it still happens. help! 

[crinrict]

Hi @vliscio122 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[crinrict]

HI @vliscio122

are you still having issues with this or did above tip help you ?

[crinrict]

Hi @vliscio122 

Moving this to tech issues for further troubleshooting and info