i refunded the sims 4 on steam now i cant play it on orgin

[tjonkan77]

i have had the game on orgin 4 years now and decided i wanted it on steam .

i bought the game on steam then refunded it but since the acount now ins boud to steam i cant play it on orgin every time i try to download it it takes me to steam and asks me to buy it

i have 1000 hours plus and have a lot of packs i dont want to lose

[puzzlezaddict · Accepted solution]

@tjonkan77  Try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please contact EA customer support for help.  I think you can ask a support rep to remove the Steam version of Sims 4 from your Origin account, at which point you should be able to play normally again.

https://help.ea.com/en/contact-us/

[tjonkan77]

@tjonkan77 it is sayng i have to buy the game again i am crying pleas

[puzzlezaddict · Accepted solution]

@tjonkan77  Try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please contact EA customer support for help.  I think you can ask a support rep to remove the Steam version of Sims 4 from your Origin account, at which point you should be able to play normally again.

https://help.ea.com/en/contact-us/

[DaddynGabby]

i have the game but i need orgin to play this now i dont care about this game

[puzzlezaddict]

@DaddynGabby  What specific issue are you having?  Yes, Origin is required to play Sims 4 in Windows or macOS, even if you bought the game from Steam.  If Origin isn't working, that can usually be fixed.

[Ballistica24]

No their issue is that refunding a game on steam that they already owned on origin, removes it from steam (correctly) but also their origin copy (incorrectly)