i just bought the sims 4 on my mac please help with refund!!!!!!!!

[Moniquejanine]

does anyone know how to get a refund i cant even play the game!

[rumbutter]

if you bought the game from orign you may be able to request a refund

please read this thread fo rinformation purposes  http://answers.ea.com/t5/The-Sims-4/Guide-Running-Windows-on-your-Mac/m-p/3247679#M2151

you can apply for the refund using these steps in the link scroll to The Origin Great Game Guarantee

https://www.origin.com/en-us/great-game-guarantee

Here's how: Visit your Order History and select the "Request a Refund" link next to any eligible product. Complete and submit the Refund Request Form. You'll get a response within 48 hours and your refund within 10 days if you meet the refund criteria.

or contact CS directly

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...