i have no confirmation email so no product code! [ Edited ]

[SummerErin99]

so i wanted to play sims 4 and it said "redeem product code." it said it was in your confirmation email but i have no confirmation email! now i can't play sims 4. i don't want to redownload it. all of my favorite families are on there! can you please help me?

Update: i do have an email but there's no product code on it! why is that, origin?

[jpkarlsen · Accepted solution]

@hotagriffitts476

If you bought it from Origin it is tied to your Account and you can find it in your Game Library.

If you bought it elsewhere contact the store,

[Fred_vdp]

This was posted in the Anthem forum. I moved it to the Sims 4 forum instead.

[roberta591]

@SummerErin99  Did the game ever work on that computer?  The code depends on where you bought the game. If you bought the physical disc the code was on a piece of paper that came with the disc. If you bought the game from a third party vendor as a digital download you would get an email with the code. I don't recall (I could be wrong) EA selling Sims 4 as a digital download other then through Origin. If you bought Sims 4 through Origin, the game would show in your Origin account with the code. If the game icon appears in Origin game library, right click the icon and click game properties - read code.

[hotagriffitts476]

Have you figured it out yet? i didn't get a comfirmation email either.

[jpkarlsen · Accepted solution]

@hotagriffitts476

If you bought it from Origin it is tied to your Account and you can find it in your Game Library.

If you bought it elsewhere contact the store,