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Re: how to redownload my game from origin?

by puzzlezaddict
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Re: how to redownload my game from origin?

★★ Newbie
Me too
Message 51 of 56 (384 Views)
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Re: how to redownload my game from origin?

★★ Newbie

I tried but my code has already been used and i got the sims 4 with 2 stuff packs

Message 52 of 56 (309 Views)
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Re: how to redownload my game from origin?

★★ Newbie

A while ago i downloaded the sims supernatural expansion pack on a separate computer. when i re-downloaded origin on this computer all of my games downloaded automatically,except for the sims 3 supernatural expansion pack, so, i went to do it manually, but it says i need to buy it again. please help i really want it back, 

Message 53 of 56 (206 Views)
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Re: how to redownload my game from origin?

@Reeselh07  It doesn't matter that you downloaded Supernatural on a different computer.  What does matter is if you never registered it, or you registered it to a different account.  In the first case, as long as you still have the code for the pack, you can add it to your account now.  In the second case, you'd need to contact EA customer support and ask that the account with Supernatural on it be merged with your main one.

 

https://help.ea.com/en/contact-us/

 

You can also contact support if you're not sure what happened to the pack or its code, but you'll need to be able to demonstrate ownership in some way.  For example, show the pack in your Origin purchase history, or take a picture of the disc, case, and insert with the code printed on the back.  You can upload these images directly to a live chat session.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 54 of 56 (194 Views)
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Re: how to redownload my game from origin?

★★ Novice
@EA_Stephen I have purchased the Sims 3 Pets and cancelled the download as I had trouble downloading the sims Sims 3 original. Now I want to add the expansion pack and it says I have Purchased Pets but it takes me to my library and nothing is there. I have tried what you have suggested but nothing has worked. This is the same for adding the other expansion packs that I have bought!
Message 55 of 56 (96 Views)
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Re: how to redownload my game from origin?

@izzygould12345  Try clearing Origin's cache (Windows) or running the Origin reset tool (macOS).

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Restart your computer afterwards.  Open your Origin game library, click on the Sims 3 icon, select More > Expansion Packs (it's below the last played date), and scroll through the list.  What do the orange buttons say on the expansions you've bought?  If they say Download, go ahead and click to download.  If they say installed, check your in-game content to see whether they're installed.

 

If one or more packs are listed as installed but don't show in-game, try repairing the game in Origin: right-click on the Sims 3 icon in your Origin ilbrary and select Repair.  Then restart your computer and check again.

 

If one or more packs are still missing after the repair, or if Origin is telling you to buy a pack you already own, you'll need to contact EA customer support for help.  Although phone calls are unavaliable right now, live chat is open from 9 am to midnight.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 56 of 56 (82 Views)
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