August 2015
I have the Sims 3 disc and my computer was just wiped clean..... the problem is that I cant remember how to reinstall the games back onto my computer I I have already used my code to it so it want work because its already been used. Please HELP Me
August 2015
@emurdock588Hi there
To download your games:
Let me know how it goes
September 2015
Me too. But I got a new computer...
September 2015
I REALLY need help i see in my order history that i bought them but they dont show up in my games
September 2015 - last edited September 2015
make sure your logging into the right account if you have more than one account also please take note the layout of the games has been changed in Origin
if your game/s are missing after that contact CS
edit typo
December 2015
How do you download it in the first place???
December 2015
if you haven't already download Origin to your computer make sure to get the right version PC or Mac then install it once Origin is installed form the shortcut icon of Origin launch it then log into your account with the email and password you use for your account
https://www.origin.com/en-us/download
December 2015
The link you posted DOE NOT give a choice to contact after questions are answered. The last page says "how would you like to contact us" but there are NO CHOICES!! I have tried all day to find a way to contact them. None of my games are showing at all now....RIDICULOUS!!!
December 2015
That link to support does NOT get you to support
December 2015
if your not getting through to CS they have limited hours for the holidays and can also be a browser issue try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox
please take note of the new layout in Origin
also please take note of the new manager if your updated to 1.69 when you launch your game make sure all ep/sp are ticked in
if the games are missing after that and or have the buy even though you own them already contact CS
contact CS via live chat
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser