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how to redownload my game from origin?

by phoniks626
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how to redownload my game from origin?

★★ Novice

i bought the sims 3 on origin as well all sims seasons and one other. my computer later had to be wiped clean and i can not figure out how to get them back please. i need step by step instructions.

Message 1 of 52 (79,797 Views)

Accepted Solution

Re: how to redownload my game from origin?

[ Edited ]
EA Staff

Log into Origin (or download it, if it is not already on your computer)  and check under the 'My Games' tab for your purchased games. 

 

Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.

You'll then be able to right-click on the game image and if a particular game is not already installed on your pc, you'll see the option to download.

 

Hope this helps.

 

 

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Message 2 of 52 (91,990 Views)

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Re: how to redownload my game from origin?

[ Edited ]
EA Staff

Log into Origin (or download it, if it is not already on your computer)  and check under the 'My Games' tab for your purchased games. 

 

Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.

You'll then be able to right-click on the game image and if a particular game is not already installed on your pc, you'll see the option to download.

 

Hope this helps.

 

 

---------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for being part of Answer HQ Community!
Make sure that you are automatically notified by email when your question gets a reply by clicking the 'Subscriptions' box on the right hand side of the 'New Question' page.
Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer a question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP".
Message 2 of 52 (91,991 Views)

Re: how to redownload my game from origin?

★★ Novice

Hi,

I have already bought Sims and I am trying to redownload it.

On my Origin account there is nothing on my order history nd nothing in 'My Games'.

Please help, I really want it back

Message 3 of 52 (77,995 Views)

Re: how to redownload my game from origin?

Hero (Retired)

are you logging into the right account ? as some people have 2 accounts or try logging into orign with the same email and password you use for the sims3 account a sthe sims3 and origin accounts are tied together

 

 

FAQ  http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

 

 

if in the event you need to contact CS  

 

1.https://help.ea.com/en/contact-us/

 2.Click on the orange NEXT button  

3.Select a platform

 4.Click on the orange NEXT button

 5.Select a topic and describe your problem in a few words  

6.Click on the orange NEXT button  

7.Click Chat Now to chat with a Game Advisor

 

guide on how to contact CS

 

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

Message 4 of 52 (77,978 Views)

Re: how to redownload my game from origin?

★★★★ Newbie

I have purchsed and downloaded spore previously but recently had to erase my computer. I redownloaded origin and found the game but it only has the option to play and not to download and when i click play it starts for a second and then closes any help would be awesome.

Message 5 of 52 (77,290 Views)

Re: how to redownload my game from origin?

Hero (Retired)

@chazabhd wrote:

Hi,

I have already bought Sims and I am trying to redownload it.

On my Origin account there is nothing on my order history nd nothing in 'My Games'.

Please help, I really want it back


@chazabhd   are you logging into the right account if you have more than one account ?

 

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/td...

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

Message 6 of 52 (77,286 Views)

Re: how to redownload my game from origin?

Hero (Retired)

@green4dj 

 

sometimes uninstalling origin and then reinstalling origin can fix that issue or try upgrading to origin beta version

 

Launch Origin and log in with your account
 
- Click Origin in the top left (main menu)
 
- Select Application Settings
 
- From General tab, scroll down to "Update to the beta version if available" and tick the checkbox
 
- Restart Origin

 

 

 

if you wish you can also contact CS for tech help

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

Message 7 of 52 (77,286 Views)

Re: how to redownload my game from origin?

★★★ Newbie

Are you sure you have downloaded the origins app to your new pc, not just checking on the Origin Website. Make sure you click on the top right corner of the website where it says"Download Origin.

... also, under order history on the website, in top right corner, there is a drop box. Make sure  "all" is selected. I am currently downloading my Sims on another PC.... no issues.

 

Best wishes

Message 8 of 52 (75,941 Views)

Re: how to redownload my game from origin?

★★★★ Novice

I had a similar issue with sim city. What I found to work was right clicking on the game, and then clicking 'repair game'. it went through a phase of 'verifying files' then when it worked out what was missing it began to download.

Try this and see if this works,

Message 9 of 52 (75,184 Views)

Re: how to redownload my game from origin?

★★★★ Newbie

thanks so much , i look in the hidden games ,

its so simple i cant believe that i suffer so much

Message 10 of 52 (74,806 Views)
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