hi my game after patch update it stays in the loading screen

[low_camila1]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Español
How often does the bug occur? Every time (100%)
What is your current game version number? the sims 4
What expansions, game packs, and stuff packs do you have installed? .
Steps: How can we find the bug ourselves? n
What happens when the bug occurs? its jut stays in loading screen nothing else
What do you expect to see? try to go in game stays in loading screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. latest patch

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i tryed going in my game but it stay in the loading screen.

[BlxxDrxxm]

This happened to me after using the no sound fix for the constant crashing. This was after repairing the game as well.

[crinrict]

Hi @low_camila1 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.