Help us improve Answers HQ! Take Survey No, Thanks


by hchilders123

Original Post


★★★★ Newbie

i bought the game and it is saying that i have no games. i paid for it and it gave me a conformation that i paid for it. i want my game! help me get it!!

Message 1 of 3 (168 Views)

Re: help

@hchilders123  I take it this is Origin that's saying you have no games?  Does your computer run Windows or macOS, and which version?  (On a Mac, click the Apple icon in the upper left corner of your screen and select About This Mac.)  There are currently a few different Origin issues on various operating systems, and the most useful fix is different for each.


Also, how did you originally buy the game—Origin, disc, another digital retailer—and how long ago?


I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (154 Views)

Re: help

★★★★ Novice

@hchilders123 Where did you get?

Message 3 of 3 (145 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help