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glitchy screen

by StellaSimmerswee
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glitchy screen

★★★ Novice

Hello so i went onto my sims game today and noticed the screen was badly glitching, i have a gaming computer all my drivers etc are all updated, its mostly near the top if i move the mouse or zoom in and out its really annoying and i cant play my game because its always there i've tried turning my graphics down etc but it hasn't made any difference. Idk how to explain it but its glitchy in lines. thanks 

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Accepted Solution

Re: glitchy screen

@StellaSimmerswee  Please plug your monitor directly into the graphics card, not the motherboard.  Here's a diagram I'm borrowing from someone else:

 

GPU port.jpg

 

If you still see glitchy lines, please update the driver for your Nvidia GTX 970.  You can get the newest driver here:

 

https://www.nvidia.com/Download/driverResults.aspx/161303/en-us

 

Restart the computer, and test the game again.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 4 of 5 (163 Views)

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Re: glitchy screen

@StellaSimmerswee  Try enabling vertical sync in the graphics settings; you need to be in fullscreen mode to do it.  If that doesn't help, please swich among fullscreen, windowed fullscreen, and windowed modes, and let me know whether any of them works better.

 

If you get the glitchy lines in any mode, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (240 Views)

Re: glitchy screen

★★★ Novice

here is my dxdiag file

Message 3 of 5 (189 Views)

Re: glitchy screen

@StellaSimmerswee  Please plug your monitor directly into the graphics card, not the motherboard.  Here's a diagram I'm borrowing from someone else:

 

GPU port.jpg

 

If you still see glitchy lines, please update the driver for your Nvidia GTX 970.  You can get the newest driver here:

 

https://www.nvidia.com/Download/driverResults.aspx/161303/en-us

 

Restart the computer, and test the game again.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 5 (164 Views)

Re: glitchy screen

★★★ Novice
@puzzlezaddict i updated my driver and my game started working again Standard smile thank you so much
Message 5 of 5 (127 Views)
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