Re: glitch

by EA_Solaire

Original Post


★★★★★ Newbie

i went to purchase the sims 3 dragon expasion pack and my ea app glitched and i bought the sims world bundle how can i fix this

Message 1 of 2 (181 Views)

Re: glitch

Community Manager

Hey there @daveswife77,


If you've accidently purchased the wrong DLC, you can contact live support to see if this purchase is eligible for a refund- a refund isn't something we can look into over the forums with you since we can't access your account details, but live support will take a look with you and explore those options.


Please contact live support by submitting a help request on the site here- if you run into any issues contacting the team there, you can let me know! 


Message 2 of 2 (139 Views)