Re: gameplay not working :( sos from granite falls

by crinrict
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Original Post

gameplay not working :( sos from granite falls

★★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.69.59.1220
What expansions, game packs, and stuff packs do you have installed? all expansion and game. moschino, movie hangout, my first pet, paranormal, luxury party, nifty knitting, toddler, vintage glamour
Steps: How can we find the bug ourselves? i can't see the lot my sim is on
What happens when the bug occurs? the lot is black and gameplay unavailable
What do you expect to see? i should see the lot and my sim and play them
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. i turned off allow mods

my sim is on vacation in granite falls and none of the lots will load and i can't play as her. 

Message 1 of 4 (230 Views)

Re: gameplay not working :( sos from granite falls

Hero

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (207 Views)

Re: gameplay not working :( sos from granite falls

Hero
@sophslandgraab Are you still having issues with this ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 4 (160 Views)

Re: gameplay not working :( sos from granite falls

Hero
@sophslandgraab Moving this to tech for further troubleshooting

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (120 Views)