game wont load past launcher after installing master suite

[ccmays]

I've recently bought the sims 3 online and downloaded trhough origin, I then bouht master suite  stuff the same way and installed it. Now, after installing the stuff pack, my sims game won't do anything after the launcher. I have updated to the most recent patch, I have uninstalled and re installed several times and still nothing. 

If i cant do anything bat all can I get a refund? 

[BGH22]

Are you on Mac or PC? Have you tired uninstalling master suite manually? Someone in here can try and help you get the game working.

This is EA's contact should you want a refund

If you live in the USA you can request a call back rather than using chat

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor