game says im offline, but origin says im online

[OnlyyGeorgiee]

when i load up the game it comes up with this and wont let me do anything. any help? 

[OnlyyGeorgiee · Accepted solution]

i sorted it, i spoke to ea advisers and they helped me, i had a corrupt file somewhere and they helped me sort it. thank you for all the help! 

[crinrict]

Hi @OnlyyGeorgiee

does the game not let you play offline ? Is this through Origin Access or just the normal trial version ?

Did you check if your firewall/antivirus isn't blocking the Sims '

[OnlyyGeorgiee]

It doesn't allow me to play at all, I cant even close the game i have to force close it using task manager on my computer. I turned my firewall off to see if that would make a difference but it is still the same. I might try to uninstall it and reinstall it and see if that makes a difference 

[crinrict]

Is this through Origin Access or just the normal trial version ?

[OnlyyGeorgiee]

sorry im not sure what the difference is,i play it through origin but i dont have the paid origin access 

[crinrict]

That's the trial version then.

What Antivirus software are you using ? Did you check that as well or just Firewall ?

[OnlyyGeorgiee]

ive used the same antivirus for years, and its been working fine with sims the whole time.

Do you think that if i uninstall it and reinstall it, it may work?

[crinrict]

It's usually something blocking the connection but you can try.

Try also uninstalling Origin and re-downloading the newest version of that: https://www.origin.com/deu/de-de/store/download

[OnlyyGeorgiee]

so I've tried everything you have suggestions and still nothing is working, its just upsetting me because i've spent money on this game and now i cant even play it anymore suggestions? 

[crinrict]

Hi @OnlyyGeorgiee

so you actually bought the game ? Cause that window talks about the trial version (which is a free demo)

Guess I would get in touch with support then so they can check if everything is in order on your account.

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor