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Re: Thank you for any help.

by EA_Kristi
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Original Post

full refund?

[ Edited ]
★★★ Newbie
I ordered the sims without realizing my computer doesn't support origin. When requesting a refund it granted me the price of the game alone not the additional 19.99 for the expansions pack I added on at the time of purchase. Will I get that money back as well?
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Thank you for any help.

★★★ Newbie
 
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Re: Thank you for any help.

EA Staff

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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