first time installing the sims 4 and the product code won't work

[TeeshaGreen]

I've owned the game for 4 years but I have never tried installing it until today and origin is telling me that the product code has already been used. What do i do?

[jpkarlsen]

Seems that someone else at some point installed it or it was a used game you bought. Used games can not be resold as the key is tied to the Origin account when it is first redeemed.

Since you got it that long ago it is unlikely that you can get it exchanged but you can try if you still have the receipt.

[172e3cda00349872]

@TeeshaGreen

If you can show proof that you bought it from an authorized/trusted seller, try contacting EA's customer service. They might be able to help.

Read more about trusted sellers with the link below:

Where to buy EA PC digital download games
https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/

We cannot help with account issues only customer support can.

Contact EA's Customer Service:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select either Origin or Sims 4
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.