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Re: error message given regarding microsoft

by HawkMan1156
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error message given regarding microsoft

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I tried to log into origin, receiving a message the program Is either not designed for Microsoft or has an error. tried uninstalling and reinstalling. no luck please help.  I need to play my Sims

Message 1 of 5 (139 Views)

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Re: error message given regarding microsoft

@HawkMan1156  The file mentioned is part of the 2013 VC++ runtimes.  It's best to uninstall your current version(s) and install new copies from Microsoft.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2013 Redistributable, click on both the x86 and x64 entries if you have them, and select Uninstall.  You can download new ones here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Be sure to install both the x86 and x64 versions, but you can skip the _arm version, which is for a different class of device.

 

It's also a good idea to do a clean uninstall and reinstall of Origin, given that your dxdiag lists a number of Origin errors.  Clear Origin's cache, then uninstall it "the hard way"; this shouldn't affect your installed games.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Download the full installer, not the usual ThinSetup, and run it as an admin: right-click on the installer and select "Run as administrator."

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Once it's installed, run Origin as an admin as well.

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 4 of 5 (67 Views)

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Re: error message given regarding microsoft

@HawkMan1156  I've moved your post to the Sims 4 PC tech section.

 

Please take a screenshot of the error you're seeing.  You can do so by hitting Windows key-shift-S and dragging your cursor over the section of screen you want to capture.  Then click on the notification in the lower right corner, or if you don't see one, open Paint and crtl-V to paste the screenshot.  You can attach the file to a post.

 

Please run a dxdiag and attach it as well.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (112 Views)
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Re: error message given regarding microsoft

★ Novice

done

Message 3 of 5 (89 Views)
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Re: error message given regarding microsoft

@HawkMan1156  The file mentioned is part of the 2013 VC++ runtimes.  It's best to uninstall your current version(s) and install new copies from Microsoft.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2013 Redistributable, click on both the x86 and x64 entries if you have them, and select Uninstall.  You can download new ones here:

 

https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Be sure to install both the x86 and x64 versions, but you can skip the _arm version, which is for a different class of device.

 

It's also a good idea to do a clean uninstall and reinstall of Origin, given that your dxdiag lists a number of Origin errors.  Clear Origin's cache, then uninstall it "the hard way"; this shouldn't affect your installed games.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Download the full installer, not the usual ThinSetup, and run it as an admin: right-click on the installer and select "Run as administrator."

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Once it's installed, run Origin as an admin as well.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 5 (68 Views)
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Re: error message given regarding microsoft

★ Novice

Thank you EA should hire you.  GOD bless you

Message 5 of 5 (48 Views)
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