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Re: error code: 132:2f1962c8:ced30bd2

by crinrict
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Original Post

error code: 132:2f1962c8:ced30bd2

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.62.67.1020
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? When trying to play the sim
What happens when the bug occurs? Can not play the sim
What do you expect to see? Able to play the sim like ususa;
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Update and expansion

Please help. I can not play my sim because of error code: 132:2f1962c8:ced30bd2. Every time I clicked my sim to play, it loads for some time and then the error code appeared. it told me to relaunch the game, however, no matter how many times I relaunch it, it won't solved. please help me with this.

Message 1 of 4 (868 Views)

Re: error code: 132:2f1962c8:ced30bd2

Hero

HI @nathgisela 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Put back just save game and try again. If it works, you can start putting other stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin



Trennlinie



I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.


Please only contact me via PM when asked to do so.



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Message 2 of 4 (861 Views)

Re: error code: 132:2f1962c8:ced30bd2

Hero
@nathgisela Are you still having issues with this ?

Happy Gaming
Crin



Trennlinie



I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.


Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 4 (796 Views)

Re: error code: 132:2f1962c8:ced30bd2

Hero
@nathgisela Moving this to tech issues for further troubleshooting and info

Happy Gaming
Crin



Trennlinie



I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.


Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (737 Views)
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