eco lifestyle

[Bjarte1984]

 pre-orderd eco i own but cant download

[puzzlezaddict]

@Bjarte1984  If you're on console, let me know.  Otherwise, please try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your compute, open Origin, click on the Sims 4 icon, select More > Expansion Packs, scroll down to Eco Lifestyle, and see whether you have an orange Download button.  If you do, click it.  If not, please make sure that your payment went through.