downloaded new ea app, now says initialization error

[GaHedgehog]

I downloaded the new EA app for windows. Now when I try to play TS4 an error window appears saying "initialization error"

I have no idea how to fix this

[roberta591]

@GaHedgehog  Is your base game Steam?

[GaHedgehog]

I used Origin

[puzzlezaddict]

@GaHedgehog  Please try the steps listed here:

https://sims4.crinrict.com/eng/2014/09/unable-to-start-initialization-error-at-startup/

Where the instructions reference Origin, substitute the EA App or its .exe.  You can also download Origin again and use it instead.