custom content not downloading

[Emeraldstarlight]

about a month ago I bought almost the full set of the sims 3 on discs. installed them in order and such. when I logged in I was delighted to see that it still had the custom content I had years ago. last week I crashed the game by accident and redid the clean install, now the custom content doesn't show up anymore.

no, these aren't mods, these were items and such from the community or official EA content such as the ford promotion stuff

[Emeraldstarlight · Accepted solution]

problem resolved.

after logging in on the launcher and the website, I found the option of owned content on my account.

once downloaded I was able to install it via the launcher

[puzzlezaddict]

@Emeraldstarlight  Please make sure you're adding the content to the same Sims 3 user data folder the game is reading.  You can tell by the last modified date on the file labeled deviceconfig.log: each time you launch the game, this file is refreshed.  So if your deviceconfig has an older date than the last time you played, there's a second folder somewhere on your computer.  You can search This PC for "deviceconfig" to try to find it.

[Emeraldstarlight]

just to clarify, the content was from

https://www.thesims3.com/exchange

last time it downloaded automatically when I set up, now its gone

[Emeraldstarlight · Accepted solution]

problem resolved.

after logging in on the launcher and the website, I found the option of owned content on my account.

once downloaded I was able to install it via the launcher