September 2021 - last edited September 2021
My game is crashing to desktop immediately after start with this error message:
Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:80010000:00000000]
-I've attached my dxdiag.txt file
-I did my normal update routine - moved Saves and Mods folders to desktop, cleared all game caches, then let origin update. Checked to make sure TS4 was running smooth - OK. Patched my game, checked again - OK. Downloaded and installed Cottage Living, and suddenly my game crashes to desktop and I keep getting that error message.
-I went to a website (not sure if I can link, its can-u-run-it) and it said my PC specs surpass the required AND recommended specs for Cottage Living!
-I updated my graphics card driver and restarted my PC, to no avail. I cleared the Origin caches and restarted everything, still didn't work.
-I repaired my game in Origin too, and it didn't work.
---I'm about to uninstall completely and reinstall to see if that fixes it, but thought I'd post here first. Any help would be a life saver!
-update: game will work in "windowed" or "windowed fullscreen" modes. changing the resolution in fullscreen mode did not help and it kept crashing.
September 2021
Hey @samiam790 the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
Can you also try creating a new Windows admin account and testing the game there to see if you have the same issue?
Let us know how you get on.
Darko
September 2021
@samiam790 A component of AMD's User Experience Program has been crashing, over and over. It's not clear whether this happens while you're playing or not, but it's definitely a good idea to disable the program regardless. Right-click on your desktop, select Radeon settings, open Preferences, and select the option to leave the program. Then restart your computer.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happen at the same time as the crash, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
September 2021
September 2021
@samiam790 You may have the wrong driver for your video card installed. TheAMD Radeon R9 200 Series
doesn't tell you which gpu chip is on the video card, You may have to remove the card and look at the labels if any. There were a lot of different R9 200 series made and this may make a big difference in the driver you have to get. AMD acquires ATI in 2006 but this gpu is branded AMD. I have a Vizio 1080p hooked up to my gaming computer and no longer use the 720p Toshiba I was using because of resolution issues. I think AMD has an auto detect for drivers. See if that will help you.
September 2021
@samiam790 Try doing a clean uninstall and reinstall of the graphics driver. Use these instructions:
Use the graphics driver here, the one dated June 21:
It's the same driver for all the 200-series cards, so it doesn't matter exactly which one you have. If you're asked to opt into any extra programs, for example reporting usage or issues to AMD, say no. Restart your computer after installing and before trying to play.