Re: crash on startup for 64 bit version

by puzzlezaddict
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Original Post

crash on startup for 64 bit version

★★★ Newbie

Product: The Sims 4
Platform:Steam-PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.89.214.1030
What expansions, game packs, and stuff packs do you have installed? seasons, vampire, holiday, magic
Steps: How can we find the bug ourselves? no clue
What happens when the bug occurs? game crashes on startup and gives the error code de4ee14f:29f00e76:00000000:4b0d852b
What do you expect to see? game to not start and give me a error message
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

every time i start the game in 64 bit mode even if I'm using mods or not it always crashes with the error code de4ee14f:29f00e76:00000000:4b0d852b

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Re: crash on startup for 64 bit version

@dragonfamer  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save.

 

If you get another crash, let me know what antivirus you use, if any.

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I don't work for EA. I'm just trying to help fellow players with their games.
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