characters not visible

by CherisseDC

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Original Post

characters not visible

★★ Newbie

April 2019

I added City Living to my game and now I cannot see my characters. And all the floors are Question Marks! Help!!!

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Re: characters not visible

Champion (Retired)

April 2019

Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

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