cant register sims 3 but i bought it on ea

by Navigrl
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Original Post

Re: cant register sims 3 but i bought it on ea

Community Manager

Hi @Navigrl,

 

Have you verified that you're logging into the EA app with the same account details that you had purchased The Sims 3 on? Please review the order history on your EA account and check if you're seeing a transaction there for The Sims 3. If you're not seeing one, or the order history is showing as blank, that means you're logging into a different EA account than the one you had originally purchased the game on. 

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