cant register sims 3 but i bought it on ea

[EA_Solaire]

Hi @Navigrl,

Have you verified that you're logging into the EA app with the same account details that you had purchased The Sims 3 on? Please review the order history on your EA account and check if you're seeing a transaction there for The Sims 3. If you're not seeing one, or the order history is showing as blank, that means you're logging into a different EA account than the one you had originally purchased the game on.