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cant log in - website cant be showen

by malenes2006
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Accepted Solution

cant log in - website cant be showen

★★★★ Newbie

I just bought some things in the sims 3 store, but now it wont let me log in the game, so I can download the items?
it wont accept my email and code, so I tried to push the 'forgot code' key, but then it errors and say something about 'the website cant be showen'.

 

anyone who can please help?

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Accepted Solution

Re: cant log in - website cant be showen

@malenes2006  First, you don't need to login to the launcher to download or install store items.  Just go to the store site (https://store.thesims3.com/) and login there.  Then click Store > My Store Account > Purchase History to view your owned items.  Or you can download them directly from their product pages, again while logged in.

 

To fix the launcher issue specifically, you need to clear the cache for Internet Explorer.  Even if you never use it, the launcher and store do for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

 

If you can't download from the store site, clear your browser caches, including the one for Explorer, and if that doesn't help, try a different browser.  Chrome doesn't work well with the store, but Firefox is fine.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 2 (116 Views)

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Re: cant log in - website cant be showen

@malenes2006  First, you don't need to login to the launcher to download or install store items.  Just go to the store site (https://store.thesims3.com/) and login there.  Then click Store > My Store Account > Purchase History to view your owned items.  Or you can download them directly from their product pages, again while logged in.

 

To fix the launcher issue specifically, you need to clear the cache for Internet Explorer.  Even if you never use it, the launcher and store do for some purposes.  Be sure to uncheck the box to preserve data for favorite sites.

 

If you can't download from the store site, clear your browser caches, including the one for Explorer, and if that doesn't help, try a different browser.  Chrome doesn't work well with the store, but Firefox is fine.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (117 Views)
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