cant find my sims 4 game on my account

by caitlindavies130
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Original Post

cant find my sims 4 game on my account

★★★ Newbie

I cant seem to find my sims 4 game on my account anymore,can you help

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Re: cant find my sims 4 game on my account

Community Manager

@caitlindavies130 Hi,

Are you sure that you are using the same account that you had used initially to register the game? I would suggest trying any other email addresses you might have to see whether the game is registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Codes" as Topic and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,
Nils

Message 2 of 2 (314 Views)