cannot log into the sims 3 in game [ Edited ]

[Changkra]

for the past 2 days I have not been able to log into downloads/dashboard on the sims 3. I am on a new computer and have had to install everything from scratch. I am almost finished installing all the custom content, which is all the custom content, but I cannot install what is left. Is this a bug caused by the update to origin? Does anyone know how to fix this? I can log onto the sims web site no problems but cannot log into the game.

Many thanks

Edit Fixed

I went into the sims 3 folder in Documents and deleted the email address and both bin files, if anyone else has this problem I'm sorry I cannot remember which folder it was in, but there is only the one email add.

[EA_Mai · Accepted solution]

Hi @Changkra, and welcome to Answers HQ! :eahigh_file:

You were fast finding a solution! Thanks for sharing it with the community! It might be helpful for someone in the future

Could these be the files you deleted? igs.bin and platform.bin inside the SigsCache folder?

-Mai

Edit: marked this as solution because you found a fix to the problem so the thread is solved and it's not possible to mark your own post.

[EA_Mai · Accepted solution]

Hi @Changkra, and welcome to Answers HQ! :eahigh_file:

You were fast finding a solution! Thanks for sharing it with the community! It might be helpful for someone in the future

Could these be the files you deleted? igs.bin and platform.bin inside the SigsCache folder?

-Mai

Edit: marked this as solution because you found a fix to the problem so the thread is solved and it's not possible to mark your own post.

[emi3456789xxlo]

@EA_Mai In Downloads there is a zip file with your email.