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Re: cannot get onto game

by crinrict

Original Post


cannot get onto game

★★★ Novice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Unknown
What expansions, game packs, and stuff packs do you have installed? all of the expansion packs (except discover university) all of the game packs (except Strangerville) and a few stuffpacks
Steps: How can we find the bug ourselves? I dont know
What happens when the bug occurs? I put my mods in and get a notif saying i need to remove a mod. I find said mod and remove it. Notification pops up again. I search for mod again. Not there. I've removed all mods and i go to open and nothing happens
What do you expect to see? I expect to see the game loading
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

so,i recently couldnt play sims due to my mac not being new enough to even load origin. i decided to play on my laptop and havent been able to get on at all.

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Re: cannot get onto game


Hi @ToelessMouse 


Try resetting your user files as described in the factory reset described in this post:


You won't loose anything. Just make sure to not delete any files  and make a backup.


After renaming, repair your game by right clicking on the game in Origin.


Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.


  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

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